{"id":18432,"date":"2025-01-30T17:27:51","date_gmt":"2025-01-30T22:27:51","guid":{"rendered":"https:\/\/www.nsm-seating.com\/?page_id=18432"},"modified":"2025-07-08T10:11:33","modified_gmt":"2025-07-08T15:11:33","slug":"getting-your-chair","status":"publish","type":"page","link":"https:\/\/www.nsm-seating.com\/getting-your-chair\/","title":{"rendered":"Order Process &#8211; 2025 Update"},"content":{"rendered":"\n\n<h2>\n\t\t\tgetting your chair\t<\/h2>\n\t\t<meta itemprop=\"url\" content=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Full-Video.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-18432-1\" width=\"640\" height=\"360\" poster=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/OrderProcess.png\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Full-Video.mp4?_=1\" \/><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Full-Video.mp4?_=1\" \/><a href=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Full-Video.mp4\">https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Full-Video.mp4<\/a><\/video><\/div>\t\n<h1>\n\t\t\tGetting your chair\t<\/h1>\n\t<p>Getting a mobility product, especially if it is your first, can be a daunting process. Explore the steps involved and the role of each person on your care team.<\/p>\n<p>This is only a guide; for information on your equipment, <a href=\"https:\/\/mynsmorder.com\/track\" target=\"_blank\" rel=\"noopener\" data-uw-rm-brl=\"PR\" data-uw-original-href=\"https:\/\/mynsmorder.com\/track\">track your order<\/a> or <a href=\"https:\/\/locations.nsm-seating.com\/locator\" target=\"_blank\" rel=\"noopener\" data-uw-rm-brl=\"PR\" data-uw-original-href=\"https:\/\/locations.nsm-seating.com\/locator\">contact your local branch<\/a>.<\/p>\n<h5>\n\t\t\tJump to a section below:\t<\/h5>\n<a  href=\"#step-1\" target=\"_self\">\n\t<\/a>\n<h2>\n\t\t\tStep 1\t<\/h2>\n\t<p>Starting Your Order<\/p>\n\t<p>2 days &#8211; 1 week<\/p>\n<a  href=\"#step-2\" target=\"_self\">\n\t<\/a>\n<h2>\n\t\t\tStep 2\t<\/h2>\n\t<p>Collecting Insurance Documentation<\/p>\n\t<p>2 &#8211; 8 weeks<\/p>\n<a  href=\"#step-3\" target=\"_self\">\n\t<\/a>\n<h2>\n\t\t\tStep 3\t<\/h2>\n\t<p>Awaiting Insurance Approval<\/p>\n\t<p>2 &#8211; 8 weeks<\/p>\n<a  href=\"#step-4\" target=\"_self\">\n\t<\/a>\n<h2>\n\t\t\tStep 4\t<\/h2>\n\t<p>Insurance Approval Received<\/p>\n\t<p>2 &#8211; 6 weeks<\/p>\n<a  href=\"#step-5\" target=\"_self\">\n\t<\/a>\n<h2>\n\t\t\tStep 5\t<\/h2>\n\t<p>Preparing for Delivery<\/p>\n\t<p>1 &#8211; 3 weeks<\/p>\n<a  href=\"#step-6\" target=\"_self\">\n\t<\/a>\n<h2>\n\t\t\tStep 6\t<\/h2>\n\t<p>Order Delivered<\/p>\n\t<p>1 day<\/p>\n\t<p>STEP 1: STARTING YOUR ORDER<\/p>\n<h2>\n\t\t\tYour Fitting and Evaluation\t<\/h2>\n\t<p>Estimated Timing: 2 days &#8211; 1 week<\/p>\n\t\t<meta itemprop=\"url\" content=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_01.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18432-2\" width=\"640\" height=\"360\" poster=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/1.png\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_01.mp4?_=2\" \/><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_01.mp4?_=2\" \/><a href=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_01.mp4\">https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_01.mp4<\/a><\/video><\/div>\t\n\t<p><strong>What Happens:<\/strong><\/p>\n\t<p>Once NSM has received your referral, an evaluation with an NSM Assistive Technology Professional (ATP) is scheduled in partnership with your referring therapist and\/or physician.<\/p>\n\t<p>At the evaluation your ATP discusses your needs, lifestyle, and measures you for your equipment.<\/p>\n\t<p>Once the evaluation has been completed, your ATP works to specify each component needed for your custom equipment, and identifies a manufacturer for each component, seeks pricing, and availability.<\/p>\n\t<p><strong>What You Can Do:<\/strong><\/p>\n\t<p>Provide NSM with the best mobile number to stay in contact with you. You will receive a text to this number to complete registration paperwork, and providing a copy of your insurance card, via a HIPAA-secure portal.<\/p>\n\t<p>Contact NSM if any of your contact and\/or insurance information changes to avoid any delays in proceeding with your order.<\/p>\n\t<p><strong>What is your care team doing?<\/strong><\/p>\n\t<p><strong>NSM<\/strong><\/p>\n\t<p>Completing the evaluation and designing the agreed upon mobility equipment.<\/p>\n\t<p><strong>Referring Therapist and\/or Physician<\/strong><\/p>\n\t<p>Coordinating evaluation appointment time with Assistive Technology Professional.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/03\/white.png\" alt=\"white\" itemprop=\"image\" height=\"105\" width=\"399\" title=\"white\" onerror=\"this.style.display='none'\" loading='lazy' \/>\n\t<p>STEP 2: Collecting Insurance Documentation<\/p>\n<h2>\n\t\t\tGetting Ready for Funding\u00a0\t<\/h2>\n\t<p>Estimated Timing : 2 &#8211; 8 weeks<\/p>\n\t\t<meta itemprop=\"url\" content=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_02.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18432-3\" width=\"640\" height=\"360\" poster=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/2.png\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_02.mp4?_=3\" \/><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_02.mp4?_=3\" \/><a href=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_02.mp4\">https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_02.mp4<\/a><\/video><\/div>\t\n\t<p><strong>What happens:<\/strong><\/p>\n\t<p>NSM is working to collect the required information and documents from your referring physician and therapist, which are needed for your insurance provider and\/or alternate payor source approval. The approval is needed before we can purchase the items needed to complete your order.<\/p>\n\t<p><strong>What you can do:<\/strong><\/p>\n\t<p>Call your referring physician and therapist and ask that they send the documents to your NSM branch as soon as possible.<\/p>\n\t<p>Once you confirm the documents have been sent by your physician and therapist, let your NSM branch know.<\/p>\n\t<p>Let us know immediately if any of your contact and\/or insurance information changes.<\/p>\n\t<p><strong>What is your care team doing?<\/strong><\/p>\n\t<p><strong>NSM<\/strong><\/p>\n\t<p>Working with your Referring Therapist and\/or Physician to collect all required information and documents, and that they will meet your insurance provider or alternative payor source requirements.<\/p>\n\t<p><strong>Referring Therapist and\/or Physician<\/strong><\/p>\n\t<p>Provide NSM a Letter of Medical Necessity (LMN), your Medical Records, and a Detailed Written Order.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/03\/blue.png\" alt=\"blue\" itemprop=\"image\" height=\"105\" width=\"399\" title=\"blue\" onerror=\"this.style.display='none'\" loading='lazy' \/>\n\t<p>STEP 3: Awaiting Insurance Approval<\/p>\n<h2>\n\t\t\tGetting Your Chair Funded\u00a0\t<\/h2>\n\t<p>Estimated Timing : 2 &#8211; 8 weeks<\/p>\n\t\t<meta itemprop=\"url\" content=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_03.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18432-4\" width=\"640\" height=\"360\" poster=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/3.png\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_03.mp4?_=4\" \/><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_03.mp4?_=4\" \/><a href=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_03.mp4\">https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_03.mp4<\/a><\/video><\/div>\t\n\t<p><strong>What happens:<\/strong><\/p>\n\t<p>Your insurance provider is reviewing the order and supporting documentation to determine whether they will approve the order.<\/p>\n\t<p><strong>What you can do:<\/strong><\/p>\n\t<p>Contact your insurance companies to follow up on their funding decision.<\/p>\n\t<p>Let us know immediately if any of your contact and\/or insurance information changes.<\/p>\n\t<p><strong>What is your care team doing?<\/strong><\/p>\n\t<p><strong>Payers<\/strong><\/p>\n\t<p>Reviewing your documentation and making a funding decision.<\/p>\n\t<p><strong>NSM<\/strong><\/p>\n\t<p>Submitting your paperwork and awaiting approval.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/03\/white.png\" alt=\"white\" itemprop=\"image\" height=\"105\" width=\"399\" title=\"white\" onerror=\"this.style.display='none'\" loading='lazy' \/>\n\t<p>STEP 4: Insurance Approval Received<\/p>\n<h2>\n\t\t\tTime to Order Your Chair!\t<\/h2>\n\t<p>Estimated Timing: 2 &#8211; 6 weeks<\/p>\n\t\t<meta itemprop=\"url\" content=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_04.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18432-5\" width=\"640\" height=\"360\" poster=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/4.png\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_04.mp4?_=5\" \/><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_04.mp4?_=5\" \/><a href=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_04.mp4\">https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_04.mp4<\/a><\/video><\/div>\t\n\t<p><strong>What happens:<\/strong><\/p>\n\t<p>NSM orders all the components of your order.<\/p>\n\t<p>We ensure the components are received and correct before beginning assembly.<\/p>\n\t<p><strong>What you can do:<\/strong><\/p>\n\t<p>Contact your local branch if you are concerned about a delay.<\/p>\n\t<p>Let us know immediately if any of your contact and\/or insurance information changes.<\/p>\n\t<p><strong>What is your care team doing?<\/strong><\/p>\n\t<p><strong>Payers<\/strong><\/p>\n\t<p>Approving funding for your chair design.<\/p>\n\t<p><strong>NSM<\/strong><\/p>\n\t<p>Ordering the components for your equipment.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/03\/blue.png\" alt=\"blue\" itemprop=\"image\" height=\"105\" width=\"399\" title=\"blue\" onerror=\"this.style.display='none'\" loading='lazy' \/>\n\t<p>STEP 5: Preparing for Delivery<\/p>\n<h2>\n\t\t\tSome Assembly Required\u00a0\t<\/h2>\n\t<p>Estimated Timing: 1 &#8211; 3 weeks<\/p>\n\t\t<meta itemprop=\"url\" content=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_05.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18432-6\" width=\"640\" height=\"360\" poster=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/5.png\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_05.mp4?_=6\" \/><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_05.mp4?_=6\" \/><a href=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_05.mp4\">https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_05.mp4<\/a><\/video><\/div>\t\n\t<p><strong>What happens:<\/strong><\/p>\n\t<p>We are ensuring all required documents for delivery have been submitted and approved by your insurance provider.<\/p>\n\t<p>We are assembling your equipment<\/p>\n\t<p>Once assembled, we perform a quality inspection before we contact you to schedule your delivery date.<\/p>\n\t<p><strong>What you can do:<\/strong><\/p>\n\t<p>Contact your local branch if you are concerned about a delay.<\/p>\n\t<p>Let us know immediately if any of your contact and\/or insurance information changes.<\/p>\n\t<p><strong>What is your care team doing?<\/strong><\/p>\n\t<p><strong>NSM<\/strong><\/p>\n\t<p>Ensuring all your components are correct, and assembling and testing your equipment.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/03\/white.png\" alt=\"white\" itemprop=\"image\" height=\"105\" width=\"399\" title=\"white\" onerror=\"this.style.display='none'\" loading='lazy' \/>\n\t<p>STEP 6: Order Delivered<\/p>\n<h2>\n\t\t\tTime for Your New Chair\t<\/h2>\n\t<p>Estimated Timing: 1 day<\/p>\n\t\t<meta itemprop=\"url\" content=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_06.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18432-7\" width=\"640\" height=\"360\" poster=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/6.png\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_06.mp4?_=7\" \/><source type=\"video\/mp4\" src=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_06.mp4?_=7\" \/><a href=\"https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_06.mp4\">https:\/\/www.nsm-seating.com\/content\/uploads\/2025\/07\/NSM-Order-Process_Step_06.mp4<\/a><\/video><\/div>\t\n\t<p><strong>What happens:<\/strong><\/p>\n\t<p>We will work with you and your referring therapist to schedule a delivery appointment.<\/p>\n\t<p>At the appointment, your ATP will make sure your equipment fits and works as expected, and will walk through safety and equipment training.<\/p>\n\t<p><strong>What you can do:<\/strong><\/p>\n\t<p>Have your schedule available when we call to set your appointment.<\/p>\n\t<p>Let us know immediately if any of your contact and\/or insurance information changes.<\/p>\n\t<p><strong>What is your care team doing?<\/strong><\/p>\n\t<p><strong>NSM<\/strong><\/p>\n\t<p>Delivering your chair and ensuring everything fits and works correctly, and finalizing your documentation.<\/p>\n<h3>\n\t\t\tSupport\t<\/h3>\n<h2>\n\t\t\tFAQs\t<\/h2>\n\t<p>Don&#8217;t see your question or the information you need? <a href=\"tel:8332891020\">Call us at 1-833-289-1020<\/a>.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">What does &#8216;starting your order mean&#8217;?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Your evaluation has been completed and now your National Seating &amp; Mobility team is working to specify each component needed for your order. Then, we identify a manufacturer for each component, seek pricing and availability before we can move to the next step.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\">Is there anything I should be doing while NSM is starting my order?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-1\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>If any of your contact and\/or insurance information changes, please contact your NSM branch immediately to avoid any delays in processing your order.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\">What happens during the &#8220;Collecting Insurance Documentation&#8221;?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-2\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>We are working to collect the required information and documents from your referring physician and therapist, which are needed for your insurance provider for approval. The approval is needed before we can purchase the items needed to complete your order.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\">What information and documents are you collecting?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-3\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Every insurance provider requires different information and documents in order to review and approve an order. Many times this includes Medical Records from your referring physician or therapist, a Letter of Medical Necessity from your referring therapist, and a Detailed Written Order from your referring physician.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\">How long does collecting insurance documentation take?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-4\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Time to complete this step can vary depending on how quickly your referring physician and therapist complete their written exams and send to NSM.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-5\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-5\">Is there anything I should be doing while NSM is collecting the required documents?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-5\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Yes! In our experience we receive the required information and documents much quicker when you call your referring physician and therapist and ask that they fax the documents over to your NSM branch as soon as possible. Once you have confirmation that the documents have been faxed by your physician and therapist, let your NSM branch know.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-6\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-6\">What is a Letter of Medical Necessity?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-6\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>A letter of medical necessity (LMN) is\u00a0a formal document written by a licensed healthcare provider that explains why a patient needs a specific treatment, product, or medical service.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-7\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-7\">What type of Medical Records do you need and from who?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-7\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Each insurance provider has different requirements in order to qualify for needed mobility equipment. Your NSM Funding Specialist can answer any questions you may have on what your insurance provider requires.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-8\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-8\">What is a Detailed Written Order?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-8\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>A detailed written order is a document used to authorize what was ordered by a patient&#8217;s treating\/prescribing physician. Detailed written orders must include all billable items, accessories or supplies related to the base item that is ordered.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-9\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-9\">How long does insurance provider approval take?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-9\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Each insurance provider has specified time frames in which their review period takes place. While NSM does regular follow-ups with your insurance provider, we&#8217;ve found that we things move quicker when you are also contacting your insurance provider.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-10\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-10\">When and how should I expect an update from you on the approval status? <\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-10\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Once order is approved by all health insurance providers, you will receive a phone call from your NSM Funding Specialist letting you know the order is being sent to purchasing. Also, once we have your insurance approval on your order NSM will collect any out of pocket or copay expenses*.<\/p>\n<p>*Excludes Medicare beneficiaries as out of pocket or copay expenses are required to be paid at delivery.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-11\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-11\">What happens if my insurance provider does not authorize my equipment?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-11\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>This is called a denial. If this occurs, you will receive a letter from your insurance provider. If the denial is appealable, NSM will request more information from your physician and therapist. If it is not appealable, we will contact you to discuss how you want to proceed.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-12\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-12\">Is there anything I should be doing while NSM is awaiting insurance approval?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-12\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Contact your insurance provider for updates on your approval. In addition, if any of your contact and\/or insurance information changes, please contact your NSM branch immediately to avoid any delays in processing your order.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-13\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-13\">What happens when insurance approval is received?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-13\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Once insurance approval is received, we check our inventory and\/or order any items that are needed to complete your order.\u00a0 If we need to order items, we send a purchase order (PO) to the manufacturer(s) to pull, pack and ship each item.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-14\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-14\">How long does it take to receive all of the parts and\/or components for my order?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-14\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>If all items are in stock, it typically takes up to 6 weeks depending on how many components and\/or parts are required to complete your order.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-15\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-15\">What types of documents are you gathering while parts are being ordered?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-15\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>Each insurance provider requires additional documents before we can deliver your equipment, even though these documents were not required for your order submission or approval.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-16\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-16\">Is there anything I should be doing while NSM is ordering all of the parts and\/or components after insurance approval is received?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-16\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>If any of your contact and\/or insurance information changes, please contact your NSM branch immediately. If your information changes and is not updated, it will delay your order.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-17\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-17\">What does &#8216;preparing for delivery&#8217; mean?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-17\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>When we are preparing your order for delivery, we are ensuring all required documents for delivery have been submitted and approved by your insurance provider. In addition, we are assembling your equipment if needed and performing a quality inspection before we contact you to schedule your delivery date.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-18\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-18\">How long does it take to &#8216;prepare for delivery?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-18\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>1 &#8211; 3 weeks depending on the number of parts and complexity of your order.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-19\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-19\">Is there anything I should be doing while NSM is preparing my order for delivery?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-19\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>If any of your contact and\/or insurance information changes, please contact your NSM branch immediately to avoid any delays in processing your order<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-20\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-20\">What can I find on MyNSMOrder.com?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-20\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>You can track your order status anytime on <a href=\"https:\/\/mynsmorder.com\/track\">MyNSMOrder.com<\/a>. The site also provides education on each step of the order process.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-21\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-21\">How many steps are in the order process?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-21\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>There are 6 steps in the order process beginning from initial evaluation and ending with your order being delivered.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-22\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-22\">How long does it take to process an order?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-22\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p>On average, a new equipment order takes 26 weeks while a repair order takes 12 weeks.<\/p>\n\t\t\t\t\t<a href=\"#\"  id=\"fl-accordion--label-23\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-23\">What if I can&#8217;t find what I&#8217;m looking for?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-23\"  tabindex=\"0\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p><a href=\"https:\/\/locations.nsm-seating.com\/locator\">Contact your local NSM branch<\/a><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>getting your chair Getting your chair Getting a mobility product, especially if it is your first, can be a daunting process. Explore the steps involved and the role of each person on your care team. This is only a guide; for information on your equipment, track your order or contact your local branch. 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